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Elderly man greeting neighbor on front porch with door open
August 04, 2025

What Is The ADT Trusted Neighbor Feature?

ADT’s Trusted Neighbor™ feature brings the tradition of supplying a neighbor your house key into the digital age. It eliminates the requirement for actual keys or keypad codes and allows you to control who can go in your Memphis home and for what duration. Discover more about how it works with your ADT home security system and Google Nest cameras. 

How Does ADT Trusted Neighbor Work?

You probably have neighbors you trust to feed your plants, retrieve your mail, or exercise your dog when you go out of town. Before, you would just provide them a key to your house. You now have a better option. Thanks to ADT's Trusted Neighbor Feature, you won’t have to be concerned about misplaced keys or doors left unlocked. 

All you need is an ADT home security system, a Google Nest doorbell, a compatible smart lock, and the ADT+ app that brings it all together. Here’s how to set it up: 

  1. You grant access to a trusted individual, like a relative or neighbor, via the ADT+ app.
  2. Then, you define permissions. You can assign neighbors timed access, letting them come and go during specific hours, or event-based access. For example, if a delivery arrives, the system can unlock the door to let your neighbor bring it indoors once it verifies them.
  3. When you’ve set up access, your Google Nest Doorbell with familiar face capability verifies your neighbor when they proceed toward the door.
  4. Your ADT security system will pause the alarm and release the door lock when the approachee is verified as an authorized guest.
  5. You get real-time updates as your friend, neighbor, or family member enters and exits. The app also offers a complete history. 
  6. When the trusted neighbor exits, your smart door lock secures independently to safeguard your home.

You can grant access for any person you would like, such as a dog walker, a service technician, or a friend who arrives when you’re not there. This feature is also beneficial during emergencies, specifically when you’re off site. To illustrate, if a water sensor trips, your system can grant event-driven access so a neighbor can switch off the water supply. Setting permissions is simple with the user-friendly app. 

Make Your Memphis Home More Secure, Convenient, And Connected

ADT Trusted Neighbor is a perfect example of how ADT makes your Memphis home more connected and secure while streamlining your daily life. This tool isn’t only for neighbors and guests, as you’ll enjoy the facial recognition and auto-unlock capability when you’re carrying little ones or packages. When you're inside, the door automatically fastens behind you.

Request Your ADT Home Security System In Memphis With The Latest Tools

Benefit from tools like ADT Trusted Neighbor and smart video cameras with a new home security system in Memphis from Secure24 Alarm Systems. An authorized ADT dealer, we’re pleased to bring you the latest technology from the leader in home security. Call (901) 250-6841 today to design your package. Our well-trained team can answer any questions about Google Nest cameras, the ADT+ app, and how to make it all work together.